Terminal Service Team To Commence Operation At Budapest Airport

The tasks of the Terminal Service Team include filtering out unauthorized traders, transporters and other persons performing commercial activities of an unverifiable standard. The team also monitors traffic on the forecourts, and checks compliance with traffic regulations and activities are in harmony with the Airport Rules. 

Terminal Service Team control the areas of the airport open to the public, the terminals and the forecourts, during the 20 hours of the airport’s opening time. There are seven Terminal Service officers wearing photo ID cards working concurrently at the three terminals of Budapest Airport.

Terminal Service Team is the first element of Budapest Airport’s new landside management concept. The concept will help Budapest Airport to strengthen the passenger satisfaction on this airport supporting functions. In the coming months other elements will be introduced, especially in the field of car parking.

Budapest Airport, CEO Jost Lammers said: ”Budapest Airport provides the first and the last impression of Hungary for the millions of people who arrive in the country by aircraft. Thus, the airport has to receive visitors in a manner that is worthy of Hungary. One of our key tasks is to increase service quality at the airport and to maintain the high standards.

“The implementation of the Terminal Service Team concept will also be beneficial for our commercial partners, since we can protect their interests more efficiently. Budapest Airport will also benefit as service quality increases, and, most important of all, passengers will also benefit, who can feel safe and secure at an orderly and well-functioning airport.”

Source: Budapest Airport